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100% Money Back Guarantee 

Worried about whether your kids will enjoy using Stix?

We've got you covered. We're confident you and your child(ren) will love Stix, that's why we offer a 100% money back guarantee after you purchase Stix if you don't think it's something you or your child enjoy using. Just drop up and email up to 30 days after you purchase your Stix, and tell us the reason. We will then give you a return address to post them back to. 

 

Product Guarantee 

The Stix Mindfulness guarantee covers the repair or replacement of your Stix Mindfulness Remotes if it has been used in the manner intended (At Stix Mindfulness’ discretion), and is found to be defective due to faulty materials or workmanship within 24 months from the date of original purchase.

 

Your statutory consumer rights are not affected by this guarantee.

 

 

What it doesn’t cover

 

  • Normal wear and tear

  • Accidental damage

  • Damage from external sources such as transit, weather, water, electrical outages or power surges

  • Use contrary to the Safety Information Manuals (available on our Product Safety page)

  • Direct or indirect faults caused by:

    • Negligent use, misuse, neglect or careless operation

    • Use of the Stix Remotes not in accordance with the user manual

    • If the product has been taken apart for any reason including attempted repairs carried out by parties other than Stix Mindfulness, including the removal of silicone sleeves.

  • Natural degradation of battery performance over time

  • A transfer in guarantee is not valid in the case of resale of the Stix Remotes

 

 

Eligibility

 

  • The Stix Mindfulness guarantee becomes effective at the date of purchase (or the date of delivery if this is later)

  • Proof of delivery / purchase must be provided before any work can be carried out under the guarantee. Without proof, any work carried out may be chargeable. Please keep your purchase receipt or delivery note

  • All work will be carried out by a member of the Stix Mindfulness team

  • For products sent to Stix Mindfulness, any original parts that are replaced, faulty, or otherwise, become the property of Stix Mindfulness. The product with repaired or replaced parts remains the property of the consumer.

  • The repair or replacement of your Stix Remotes under guarantee will not extend the period of the guarantee

  • The terms of our return, repair and replacement process are covered by the Returns Process.

  • The guarantee provides benefits which are additional to and do not affect your statutory rights as a consumer.

 

Please note, if it is your responsibility to arrange and pay for shipping, you will need to arrange any insurance you deem appropriate, packaging and payment for the return of any goods under this policy, and you accept the responsibility of risk for any loss or damage during shipping. We recommend that you make sure you keep a copy of the shipping documents and your tracking number until your refund has been processed.

 

If you wish to request a refund rather than have a repair or replacement, and you purchased your Stix Remotes from any other retailer, you must return them to your point of purchase. Different retailers will have different rules so please be sure to check in advance of doing so.

Returns Process

If you believe your Stix Remotes are not working and you need to arrange a return or repair, please email support@stixmindfulness.co.uk and we will do our best to support you as soon as possible. We will first run a diagnostic assessment over the phone to determine if there is anything we can do to fix the issue. We will then follow a returns process outlined via email.

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